On January 2, 2023, the amendments and additions made to the Law of the Republic of Belarus dated July 18, 2011 No. 300-Z “On Appeals of Citizens and Legal Entities” (hereinafter referred to as the Law) came into force. In this regard, the procedure for submitting electronic appeals has changed. Electronic appeals must be submitted through the state unified (integrated) republican information system for recording and processing appeals from citizens and legal entities – appeals.bel .
Electronic requests are considered in accordance with the requirements of the current legislation of the Republic of Belarus.
Written responses are given to electronic requests (written notifications are sent) in cases where:
ABOUT THE PROCEDURE FOR SUBMITTING AND CONSIDERING ELECTRONIC APPEALS, CASES OF LEAVING APPEALS WITHOUT CONSIDERATION ON THE SUBSTANCE
Electronic appeals are sent through the state unified (integrated) republican information system for recording and processing appeals from citizens and legal entities – appeals.bel .
Appeals are submitted to organizations whose competence includes resolving the issues set out in the appeals.
Organizations, when they receive appeals containing issues the solution of which does not fall within their competence, within five working days send the appeals for consideration to organizations in accordance with their competence and notify the applicants within the same period or within the same period in the manner prescribed by the Law , leave the appeals without consideration on the merits and notify the applicants about this with an explanation of which organization and in what order they should contact to resolve the issues set forth in the appeals.
Appeals in which court decisions are appealed are returned to the applicants no later than five working days with an explanation to them of the procedure for appealing court decisions.
Appeals containing information about an impending, ongoing or completed crime or other offense are sent no later than five working days by the organizations that received them to the relevant law enforcement or other government agencies.
It is prohibited to send complaints to organizations whose actions (inactions) are being appealed, except in cases where consideration of this category of appeals falls within the exclusive competence of these organizations.
Written appeals may be left without consideration on their merits if the appeals do not meet the requirements for electronic appeals.
Anonymous appeals, that is, appeals from applicants that do not indicate the surname, first name, patronymic (if any) or the initials of the citizen or the address of his place of residence (place of stay) or the name of the legal entity (full or abbreviated) or its location or specified the data does not correspond to reality and is not subject to consideration if it does not contain information about a crime being prepared, being committed or completed.
If the appeal is left without consideration on the merits, except for the cases provided for in paragraph seven of paragraph 1 of Article 15, Article 23 of the Law, the applicant is notified within five working days of leaving the appeal without consideration on the merits, indicating the reasons for such a decision.
In the cases provided for in paragraphs three and four of paragraph 1 of Article 15 of the Law, applicants are also explained which organization and in what order they should contact to resolve the issues set out in the appeals.
ABOUT THE REQUIREMENTS FOR ELECTRONIC APPEALS
ABOUT THE NECESSITY TO PROVIDE DOCUMENTS AND (OR) INFORMATION IN THE FORM OF FILES ATTACHED TO AN ELECTRONIC APPEAL AND ABOUT THE ACCEPTABLE FORMATS OF SUCH FILES
Acceptable formats for attached documents and (or) information specified in paragraph four of part one of this paragraph, in electronic form and their graphic images on paper (scans) are Portable Document Format/A (PDF/A), Office Open XML (DOCX) , Dual Markup Format (DOC), Rich Text Format (RTF), Text File (TXT), Open Document Format (ODT), Data Archiving and Compression Format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).
ABOUT THE APPLICANT’S RIGHTS TO WITHDRAW AN ELECTRONIC APPEAL, TO APPEAL A RESPONSE TO SUCH APPLICATION OR A DECISION TO LEAVE IT WITHOUT CONSIDERATION ON THE SUBSTANCE AND ABOUT THE PROCEDURE FOR THE IMPLEMENTATION OF SUCH RIGHTS
Revocation of an electronic appeal is carried out by submitting a written application or sending an application in electronic form in the same way as the electronic appeal was sent.
An organization’s response to an appeal or a decision to leave an appeal without consideration on its merits can be appealed to a higher organization.
Information about the name, location and operating hours of higher-level organizations is posted on the official website in the “One Window” section.
Written appeals may be left without consideration on their merits if the appeals do not meet the requirements for electronic appeals.
Anonymous appeals, that is, appeals from applicants that do not indicate the surname, first name, patronymic (if any) or the initials of the citizen or the address of his place of residence (place of stay) or the name of the legal entity (full or abbreviated) or its location or specified the data does not correspond to reality and is not subject to consideration if it does not contain information about a crime being prepared, being committed or completed.
If the appeal is left without consideration on the merits, except for the cases provided for in paragraph seven of paragraph 1 of Article 15, Article 23 of the Law, the applicant is notified within five working days of leaving the appeal without consideration on the merits, indicating the reasons for such a decision.
In the cases provided for in paragraphs three and four of paragraph 1 of Article 15 of the Law of the Republic of Belarus of July 15, 2015 No. 306-Z “On appeals from citizens and legal entities,” applicants are also explained which organization and in what order they should contact to resolve issues stated in the appeals.
ABOUT THE POSSIBILITY OF POSTING ON THE INTERNET SITE OF A GOVERNMENT BODY AND OTHER GOVERNMENTAL ORGANIZATION RESPONSES TO ELECTRONIC APPEALS OF SIMILAR CONTENT FROM DIFFERENT APPLICANTS OF A MASSIVE NATURE (MORE TEN APPEALS), WITHOUT SENDING RESPONSE OMLENY) FOR APPLICANTS
If incoming electronic requests of similar content from different applicants are of a massive nature (more than ten requests), responses to such requests, by decision of the head of a government agency or other government organization or a person authorized by him to sign responses to requests in the established manner, may be posted on official website of a government agency or other government organization on the global computer network Internet without sending responses (notifications) to applicants.
Electronic appeals from citizens and legal entities are accepted at the following email address:
e-mail: bdp@domdruku.by
Telephone numbers of hotlines, helplines and help desks: