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Appeals from citizens and legal entities

PROCEDURE FOR CONSIDERATION OF APPLICATIONS

METHODS FOR SUBMITTING APPEALS

Appeals are submitted by applicants in written or electronic form, and are also presented orally.

Written appeals are submitted by express (courier), by post, during a personal reception, by entering comments and (or) suggestions in the book of comments and suggestions.

THE COMPANY RECEIVES, CONSIDERS AND REGISTERS REQUESTS:

  Refusal to accept applications is not allowed.

REQUIREMENTS FOR APPLICATIONS

Appeals are presented in Belarusian or Russian.

Written appeals from citizens must contain:

WRITTEN REQUESTS FROM LEGAL ENTITIES MUST CONTAIN:

Comments and (or) suggestions are entered into the book of comments and suggestions in accordance with the form of the book of comments and suggestions established by the Council of Ministers of the Republic of Belarus.

The text of the appeal must be readable. Handwritten requests must be written in clear, legible handwriting. The use of obscene or offensive words or expressions in messages is not allowed.

If the issue set out in the appeal has already been considered, the appeal must contain information about the results of the previous consideration with the attachment (if any) of documents confirming this information.

DEADLINES FOR CONSIDERATION OF APPLICATIONS.

Upon receipt of a written appeal containing issues the solution of which does not fall within the competence of the enterprise, such an appeal is sent for consideration to organizations within five working days in accordance with their competence, and the applicant is notified within the same period, or is left without consideration on the merits with notification of this applicants with an explanation of which organization and in what order they should contact to resolve the issues set out in the appeals.

APPLICANTS ARE REQUIRED TO:

THE ENTERPRISE IS OBLIGED:

THE ENTERPRISE HAS THE RIGHT:

CONSIDERATION OF APPEALS ON THE MERITS

Written and oral appeals are considered to be considered on their merits if all the issues set out in them are considered, appropriate measures are taken to protect, ensure the implementation, restoration of the rights, freedoms and (or) legitimate interests of the applicants and written responses are sent to written appeals, and to oral appeals – announced orally to applicants during a personal reception.

Written responses may not be sent to applicants if certain actions (work performed, services provided) were taken in the presence of the applicants to resolve the issues raised in the appeals. The results of the consideration of these appeals on the merits are formalized by the applicants making appropriate entries on the appeals or in the book of comments and suggestions, certified by the signatures of the applicants, or by drawing up a separate document confirming the completion of these actions (performance of work, provision of services).

If an answer on the merits of the question set out in the appeal cannot be given without providing information, the distribution and (or) provision of which is limited, the applicant is sent a written response informing him of the impossibility of providing him with such information.

Appeals are taken into account and responses are not sent in the following cases:

LEAVING APPEALS WITHOUT CONSIDERATION ON THE MERITS

Written appeals may be left without consideration on the merits if:

Oral appeals may be left without consideration on the merits if:

If a written appeal is left without consideration on the merits, the applicant is notified in writing within five working days of leaving the appeal without consideration on the merits, indicating the reasons for such a decision, and the original documents attached to the appeal are returned to him.

The decision to leave an oral appeal presented during a personal reception without consideration on its merits is announced to the applicant during this reception by the official conducting the personal reception, indicating the reasons for making such a decision.